TERMS & CONDITIONS

Last Updated: August 23, 2026

Welcome to ARCH Animation (“ARCH Animation”, “we”, “us”, or “our”).

By accessing or using our website, purchasing our services, submitting information or photographs, or communicating with us regarding our services, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. Our Services

ARCH Animation provides digital home design visualization services, which may include:

  • Premium colour combinations
  • Exterior colour visualization
  • Exterior design concepts
  • Interior design visualization
  • 3D elevation visualization
  • Home transformation concepts
  • AI-assisted design visualization
  • Other digital design services displayed on our website

The exact deliverables, number of design options, and scope of work will be based on the package selected by the customer and the service description displayed at the time of purchase.

2. Packages, Pricing & Deliverables

The available packages, services, deliverables, and applicable prices are displayed on the relevant service or order page at the time of purchase.

Prices, packages, promotional offers, and service inclusions may be updated from time to time.

The price applicable to your order will be the price displayed and paid at the time of successful payment.

Where a package includes multiple design options or variations, such as “3 Premium Designs”, the designs may include different colour combinations, design concepts, visual styles, or other variations based on the selected service.

3. Payment

Payments for ARCH Animation services may be processed through third-party payment service providers, including Razorpay.

ARCH Animation does not directly collect or store your complete debit card, credit card, UPI PIN, or banking credentials.

An order will generally be considered confirmed after successful payment confirmation.

We reserve the right to verify payment details before beginning work on an order.

4. Customer Information & Submitted Materials

To provide our services, we may require information such as:

  • Name
  • Phone number
  • WhatsApp number
  • Email address
  • Property or home photographs
  • 3D elevation images
  • Interior photographs
  • Design preferences
  • Colour preferences
  • Other project-related information necessary to complete the service

You confirm that you have the necessary right or permission to provide any photographs, drawings, plans, images, or other materials submitted to ARCH Animation.

You are responsible for ensuring that the information and materials you provide are accurate and appropriate for the requested service.

5. Design Delivery

Work on your project will generally begin after:

  1. Successful payment confirmation, and
  2. Receipt of the required photographs, information, and project details.

Delivery time may depend on factors including:

  • Quality and completeness of submitted photographs
  • Project complexity
  • Design requirements
  • Package selected
  • Customer response time
  • Number and nature of requested changes
  • Technical or operational circumstances

Any delivery timeframe communicated by ARCH Animation is an estimate unless specifically stated otherwise.

We will make reasonable efforts to complete and deliver the service within the communicated timeframe.

6. Design Nature & Limitations

The designs, images, colour combinations, and visualizations provided by ARCH Animation are intended as digital visualization and design concepts.

They are designed to help customers explore possible visual appearances, colour combinations, elevations, interiors, or transformation ideas.

Our services should not be considered or used as:

  • Structural engineering drawings
  • Architectural approval documents
  • Construction drawings
  • Structural safety certifications
  • Professional engineering calculations
  • Municipal approval documents

Customers should consult qualified architects, engineers, contractors, or other relevant professionals before making structural, construction, engineering, or regulatory decisions.

7. AI-Assisted Designs

Some designs, concepts, images, or visualizations may be created or enhanced using artificial intelligence, digital visualization tools, or other technology.

AI-generated or AI-assisted visualizations may not perfectly represent actual dimensions, materials, lighting, property details, architectural proportions, colours, textures, or real-world construction results.

The final design is intended as a visualization or design reference and may differ from the actual appearance after painting, construction, renovation, or implementation.

8. Colour Representation

Colours displayed in digital designs may appear differently in real-world conditions.

The final appearance of colours may vary due to factors including:

  • Screen settings
  • Mobile or computer display differences
  • Lighting conditions
  • Natural sunlight
  • Paint brand
  • Paint shade or batch
  • Surface material
  • Texture
  • Paint application method
  • Environmental conditions

ARCH Animation does not guarantee that the final physical appearance of a painted or constructed property will exactly match the digital visualization.

Customers should verify final paint colours, materials, and finishes with the relevant manufacturer, contractor, or supplier before implementation.

9. Customer Responsibilities

Customers are responsible for providing accurate information, clear photographs, and the necessary project details.

ARCH Animation will not be responsible for delays or inaccuracies caused by:

  • Missing information
  • Incorrect information
  • Poor-quality photographs
  • Incomplete project details
  • Delayed customer responses
  • Customer-requested changes
  • Changes made after work has started

If the submitted photographs or information are insufficient for the requested service, we may request additional information or images. This may affect the delivery timeline.

10. Revisions & Additional Changes

Any revisions, modifications, or additional design options included in a package will be limited to the scope described in the selected package or service description.

Requests that involve significant changes may be treated as additional work.

Examples may include:

  • A completely new design concept
  • Major changes to the original requirement
  • Submission of a new property photograph
  • A different property or project
  • Additional design variations beyond the selected package
  • Changes requested after final delivery

Additional services or work outside the original scope may require additional payment.

11. Customer Inactivity

The customer is responsible for providing the required photographs, information, and responses necessary to complete the project.

If a customer does not provide the required information or remains unresponsive, the project may be delayed or placed on hold.

The delivery timeline may be adjusted based on the date when the required information or customer response is received.

12. Cancellation & Refunds

ARCH Animation provides customized digital design services prepared specifically for individual customers.

Cancellation and refund eligibility may depend on:

  • Whether work on the project has started
  • The stage of completion
  • The nature of the service already provided
  • The circumstances of the order
  • Applicable law

If you wish to cancel an order before work has started, please contact us as soon as possible.

Once customized design work has started or a completed design has been delivered, refunds may be limited or unavailable, subject to applicable law.

If the delivered service materially differs from the package or service purchased, please contact us so that we can review the matter and make reasonable efforts to resolve the issue.

13. Intellectual Property

The ARCH Animation website, branding, logos, templates, systems, marketing materials, and other proprietary content remain the property of ARCH Animation or their respective owners.

Customers may use the final purchased design for their personal property or the specific project for which the design was created.

Unless we provide written permission, customers may not:

  • Resell our designs or templates
  • Redistribute proprietary materials
  • Reproduce our systems or templates for commercial purposes
  • Sublicense our work
  • Claim ARCH Animation’s original designs or templates as their own commercial product

14. Portfolio & Marketing Use

ARCH Animation may request permission to display completed designs in our website, portfolio, social media, or marketing materials.

We will not intentionally use identifiable customer photographs or property images for public marketing purposes without appropriate permission.

15. Communication

By submitting your contact information or contacting ARCH Animation, you agree that we may contact you regarding:

  • Your enquiry
  • Your order
  • Payment confirmation
  • Project requirements
  • Required photographs or information
  • Project updates
  • Design delivery
  • Customer support

Communication may take place through WhatsApp, email, phone, or other communication channels provided by the customer.

16. Third-Party Services

Our website and services may use third-party service providers, including:

  • Razorpay for payment processing
  • WhatsApp and DoubleTick for communication and automation
  • Google Analytics
  • Meta Pixel and related advertising technologies
  • Website hosting providers
  • Other technology or service providers necessary for operating our business

Your use of these third-party services may also be subject to their respective terms, conditions, and privacy policies.

17. Website Availability

We make reasonable efforts to keep our website and services available and functional. However, we do not guarantee uninterrupted, error-free, or continuous availability of the website.

The website or certain services may occasionally be unavailable due to maintenance, technical issues, third-party service interruptions, or circumstances beyond our reasonable control.

18. Limitation of Liability

ARCH Animation provides digital visualization and design concept services.

To the extent permitted by applicable law, ARCH Animation will not be responsible for indirect, incidental, consequential, or special losses arising from the use of our services.

Our visualizations should not be relied upon as structural, engineering, legal, construction, or regulatory advice.

19. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Your continued use of our website or services after changes are published may constitute acceptance of the updated Terms & Conditions.

20. Contact Us

For questions, customer support, cancellations, refunds, or complaints, please contact:

ARCH Animation
Website: archanimation.in
WhatsApp: +91 92385 58573
Email: info@archanimation.in