Last Updated: August 2026
ARCH Animation (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect information when you visit archanimation.in, purchase our services, submit a form, upload property images or contact us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website and services, we may collect:
- Name
- Phone number
- Email address
- Property or home photographs
- 3D elevation images, drawings or design references
- Design and colour preferences
- Information submitted through our forms
- Payment and order-related information
- Website usage and technical information
We only collect information reasonably necessary to provide and improve our services.
2. Property Photos and Design Materials
To create customized home visualization and design concepts, you may provide photographs, images, drawings or other materials relating to your property.
You confirm that you have the right to provide these materials to ARCH Animation.
We may use these materials solely for purposes such as:
- Creating your requested design or visualization
- Communicating with you about your project
- Processing revisions or customer support
- Improving our internal design process
We will not publicly display identifiable customer property images for marketing or portfolio purposes without appropriate permission.
3. Payment Information
Payments on our website may be processed through Razorpay or other authorized payment service providers.
ARCH Animation does not directly store your complete debit card, credit card, UPI PIN or banking credentials.
Payment providers may collect and process information according to their own privacy policies and applicable legal requirements.
4. WhatsApp and Customer Communication
If you contact us through WhatsApp or choose to communicate with us using WhatsApp, we may collect and process:
- Your phone number
- Messages and communication history
- Property images or documents you send
- Information required to complete your project
We may use WhatsApp or authorized communication platforms, including automation service providers, to communicate with you regarding your order, payment, project updates and customer support.
5. Google Analytics
We may use Google Analytics to understand how visitors use our website.
This may include information such as:
- Pages visited
- Time spent on the website
- Device and browser information
- Approximate location
- Traffic source
- Website interactions
This information helps us understand website performance and improve our services.
6. Meta Pixel and Advertising
We may use Meta Pixel and related advertising technologies to measure advertising performance, understand website activity and show relevant advertisements.
These technologies may collect information about interactions with our website, subject to applicable settings, consent requirements and the policies of Meta.
You can manage certain advertising preferences through your Meta account settings.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand visitor behaviour
- Remember certain preferences
- Measure website performance
- Analyse advertising effectiveness
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
8. How We Use Your Information
We may use your information to:
- Process your order and payment
- Create and deliver your requested design
- Contact you regarding your project
- Provide customer support
- Send important order or service updates
- Improve our website and services
- Analyse website and advertising performance
- Prevent fraud or misuse
- Comply with applicable legal obligations
9. Sharing of Information
We may share information with trusted third-party service providers when necessary to operate our business and provide our services.
These may include:
- Razorpay for payment processing
- WhatsApp and communication service providers
- Google Analytics
- Meta and related advertising platforms
- Website hosting and infrastructure providers
- Service providers involved in delivering or supporting our services
We do not sell your personal information to third parties.
10. Data Retention
We retain personal information and project-related information only for as long as reasonably necessary to:
- Complete your project
- Provide customer support
- Maintain business and payment records
- Resolve disputes
- Meet legal or regulatory requirements
The retention period may vary depending on the type of information and the purpose for which it was collected.
11. Data Security
We take reasonable administrative and technical measures to protect your information.
However, no method of transmitting information over the internet or storing data electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
12. Your Rights and Choices
Depending on applicable law, you may have the right to request:
- Access to certain personal information we hold about you
- Correction of inaccurate information
- Deletion of information, subject to legal and business requirements
- Information about how your data is being used
To make a request, please contact us using the details below.
13. Third-Party Websites and Services
Our website may contain links to or use services provided by third parties.
ARCH Animation is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their respective privacy policies.
14. Children’s Privacy
Our services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate authorization.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be posted on this page with a revised Last Updated date.
16. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
ARCH Animation
Website: archanimation.in
WhatsApp: +91 92385 58573
Email: info@archanimation.in
